me: *pays surgeon $16,000 out of pocket* me: *files claim with preapproval* insurance company: "Hm looks like we sent that money elsewhere."
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That's way, way over lawsuit range. Start threatening legal action if they don't figure it out.
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Do they care? Are you their customer? (Do you decide to pay them? Presumably no, you employer's HR department does)
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That's bullshit. I'm sorry
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I'm sorry Emily :(
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