Many folks don't want to think about file systems and email clients and app downloads. They just want things to work.
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This perception cannot be trained away en masse. It will be generational. That means it's reality for the rest of my career, at least.
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So how how do we develop trust in connected devices? Convince folks like her that it's a good idea to connect a fridge to the internet?
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We can't expect people to start thinking like devs. We are not arbiters of Glorious Truth And The Way.
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