I always have good customer service experiences with @CapitalOne/@CapitalOne360. Always respectful and gender me correctly. #thismatters
@EntirelyAmelia @CapitalOne I've had the opposite experience, sadly. Had CS rep openly laugh at me when I called re: name change. :(
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@EmilyGorcenski@CapitalOne Ugh. That's awful. They've always been very kind and welcoming to me with that stuffThanks. Twitter will use this to make your timeline better. UndoUndo
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@EmilyGorcenski@CapitalOne Last year, one of their reps and I basically became BFFs when she found out where I workThanks. Twitter will use this to make your timeline better. UndoUndo
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