I love @O2 but hot damn the delivery service they're using @officialUKMail is a total nightmare. A shame as it's tainting @O2 
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Replying to @ElJeppy
Hi, I am sorry to hear this. Can you DM us and confirm the full address and postcode that this should have been delivered to, so that we can look into this for you? We'll investigate and try to find out what has happened here. Thanks, Dan
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