Hi, I am sorry to hear this. Can you DM us and confirm the full address and postcode that this should have been delivered to, so that we can look into this for you? We'll investigate and try to find out what has happened here. Thanks, Dan
I love @O2 but hot damn the delivery service they're using @officialUKMail is a total nightmare. A shame as it's tainting @O2 
-
-
-
Sent DM.
End of conversation
New conversation -
-
-
Hi there
What's happened to make you feel this way? Are you having issues with a recent order? Could you DM us some more info? We'd like to help 
https://twitter.com/messages/compose?recipient_id=15133627 … -
DM sent.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.