I sense phone based capchas in our future. "To speak to a representative, please state whether or not this audio clip mentions any street signs"
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Not looking forward to a few years of scam callers pretending to be loved ones in trouble.
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To make things even better, if they keep you on the line long enough to get a sample of your voice to fit a model to, they can do the same thing to *your* friends and family.
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And surely there will be some bad consequences, too.
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Big companies won't lie about being bots though. And it'll be a while before spammers will be able to implement anything nearly as convincing, especially if people switch to video calls for authenticity.
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Oh, good point, I'd forgotten about that. So video won't help much.. I still think convincingly faking conversations is much harder to scale to new topics than deepfake is to scale to new faces.
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people might end up implementing passphrase schemes like spies
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Spoofing a specific person is bad. But stranger or robot, why should I care? They're both entities I don't know. I care only if/when the interaction progresses to the point where a stranger becomes an acquaintance. (TLDR: Lying is bad; vagueness isn't.)
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What changes besides automation effects? AI & humans can both: * Impersonate a known human. * Make fraudulent statements. * Be (un)pleasant. * Spoof, proxy, spam, etc.. You note an old problem: lack of strong caller identification. But another is truly ancient: people lie.
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More like, "...Cool, my AI assistant will call your AI assistant."
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Not for smaller languages, like Hebrew. (smaller meaning fewer speakers). Hebrew TTS is still terrible. And Israeli customer service workers do *not* adhere to any grammatical rules, phone etiquette or limit themselves to interacting with just one customer at a time.
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I was hoping it could work as a secretary to filter out spammers who are the majority of incoming calls already
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Good riddance.
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do people still talk on the phone?
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