Thanks for reaching out. If you're using an Android, try uninstalling the app updates> restart the device> reinstall the app updates. Also, if you're using an iOS, try uninstalling the app> restart the device> reinstall the app. Let us know if that makes a difference.
Makes no difference, I tried that on my iPhone and even used another phone and still have the same issue. Does not even work on any of my multiple computers either.. Seems like an internal issue at @YouTube