A few questions here. What happens when you try to add a custom thumbnail? Are you receiving an error message? What device are you using? Also, share screenshots of the message and your channel's 'Status and feature' page: https://goo.gl/aYtEBv . We'll look into it. Thanks.
why can't i customize my thumbnail on a new youtube channel i've made even after i got certified @TeamYouTube @YTCreators @YouTube #help
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It works now, no i just activated my channel and for about 15 minutes it’s says i have activated my channel but still couldn’t go into my videos and add customize thumbnail. Anyway thanks for the reply
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