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Drizly's profile
Drizly
Drizly
Drizly
Verified account
@Drizly

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DrizlyVerified account

@Drizly

Beer, wine and liquor delivered in under 60 minutes. Also ice and mixers and stuff but mostly those first three. 🍺🍷🥃#GoodTimesDelivered

drizly.com
Joined November 2012

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. Andy Cooper‏ @andycooper19 Apr 10

      @Drizly my wife @helenant placed an order with you. Your delivery guy has gone and now we see the delivery isn’t what we ordered. Can you help?

      1 reply 0 retweets 0 likes
    2. Drizly‏Verified account @Drizly Apr 10
      Replying to @andycooper19 @helenant

      Sorry to hear that, Andrew. Mind sending an email to support@drizly.com so we can assist you?

      1 reply 0 retweets 1 like
    3. Andy Cooper‏ @andycooper19 Apr 10
      Replying to @Drizly @helenant

      And now the second half of the order just hasn’t arrived. First time we’ve used you and got to say it’s not great. We’ve emailed

      1 reply 0 retweets 0 likes
    4. Drizly‏Verified account @Drizly Apr 10
      Replying to @andycooper19 @helenant

      We're so sorry about that. Thank you for your patience, Andy. Someone from the team will be in touch to assist with this!

      2 replies 0 retweets 0 likes
    5. Helen Wilkinson‏ @helenant Apr 11
      Replying to @Drizly @andycooper19

      Hi me again. Still no response from anyone about my order. I don’t mind that delivery is delayed, I get that, I just want someone to respond to my question and give an update. The radio silence approach to customer service is appalling.

      1 reply 0 retweets 0 likes
    6. Drizly‏Verified account @Drizly Apr 11
      Replying to @helenant @andycooper19

      The team is working through unexpected volume right now and are working to get back to folks as quickly as possible. We really appreciate your understanding and patience. We'll get this resolved for you.

      1 reply 0 retweets 0 likes
    7. Helen Wilkinson‏ @helenant Apr 11
      Replying to @Drizly @andycooper19

      I understand that but that doesn’t explain why you’ve taken payment but the store knows nothing about it.

      1 reply 1 retweet 1 like
      Drizly‏Verified account @Drizly Apr 11
      Replying to @helenant @andycooper19

      Our team will be looking into this and reaching out to you.

      10:50 AM - 11 Apr 2020
      1 reply 0 retweets 0 likes
        1. Andy Cooper‏ @andycooper19 Apr 11
          Replying to @Drizly @helenant

          It’s now more than 24 hours you keep saying you’ll look into this yet we have no product, the store know nothing of the order and you have our money. Stop sending satisfaction surveys and either give us our wine or our money back

          0 replies 0 retweets 0 likes
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