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Hi me again. Still no response from anyone about my order. I don’t mind that delivery is delayed, I get that, I just want someone to respond to my question and give an update. The radio silence approach to customer service is appalling.
The team is working through unexpected volume right now and are working to get back to folks as quickly as possible. We really appreciate your understanding and patience. We'll get this resolved for you.
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I understand that but that doesn’t explain why you’ve taken payment but the store knows nothing about it.
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Our team will be looking into this and reaching out to you.
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