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Drizly's profile
Drizly
Drizly
Drizly
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@Drizly

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DrizlyVerified account

@Drizly

Beer, wine and liquor delivered in under 60 minutes. Also ice and mixers and stuff but mostly those first three. 🍺🍷🥃#GoodTimesDelivered

drizly.com
Joined November 2012

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    1. 𝚋𝚕𝚊𝚒𝚗𝚎 𝚠𝚊𝚜𝚢𝚕𝚔𝚒𝚠‏ @BWasylkiw Apr 3

      @Drizly My order (placed last night) is now on hour #4 of being late. I called partner store filling order and they confirmed order has been waiting for Drizly to pick up. And no way for me to get new ETA or cancel order through you guys. First and last time I’m a customer.

      1 reply 0 retweets 0 likes
    2. Drizly‏Verified account @Drizly Apr 3
      Replying to @BWasylkiw

      Hi Blaine. So sorry to hear about this experience. Please reach out to our team at support@drizly.com so they can help get to the bottom of this.

      1 reply 0 retweets 0 likes
    3. 𝚋𝚕𝚊𝚒𝚗𝚎 𝚠𝚊𝚜𝚢𝚕𝚔𝚒𝚠‏ @BWasylkiw Apr 3
      Replying to @Drizly

      I did - auto-response says reply wil take 6-12 hours. Not helping your cause any with that level of support...

      1 reply 0 retweets 0 likes
    4. Drizly‏Verified account @Drizly Apr 3
      Replying to @BWasylkiw

      I completely understand this is not the experience you expect. We are dealing with extremely high order volume right now. The team is working hard to get back to everyone as quickly as they can. Thank you for your patience during this time.

      1 reply 0 retweets 0 likes
    5. 𝚋𝚕𝚊𝚒𝚗𝚎 𝚠𝚊𝚜𝚢𝚕𝚔𝚒𝚠‏ @BWasylkiw Apr 3
      Replying to @Drizly

      I appreciate your quick replies. Totally get why you’re so busy right now (exactly why I chose to try your service out) but what’s a missed opportunity for you is updating customers on their orders, providing updated ETAs and/or offering an easy way to cancel via app. Shame x3.

      1 reply 0 retweets 0 likes
    6. Drizly‏Verified account @Drizly Apr 3
      Replying to @BWasylkiw

      I know it. Not what we want your first (or any) experience to be with Drizly. This volume was truly unexpected and we're definitely working to fix these kinds of challenges. I hope you'll give us another chance in the future.

      1 reply 0 retweets 0 likes
    7. 𝚋𝚕𝚊𝚒𝚗𝚎 𝚠𝚊𝚜𝚢𝚕𝚔𝚒𝚠‏ @BWasylkiw Apr 3
      Replying to @Drizly

      Assuming my order will get pushed to tomorrow, what are your weekend delivery hours? I’m sure I’ll be here, trapped at home like everyone is, but hopefully not 8am delivery...?

      1 reply 0 retweets 0 likes
      Drizly‏Verified account @Drizly Apr 3
      Replying to @BWasylkiw

      Where are you located? You can DM us your zip and/or store and I can try to check it out for you.

      6:58 PM - 3 Apr 2020
      1 reply 0 retweets 0 likes

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