@Drizly My order (placed last night) is now on hour #4 of being late. I called partner store filling order and they confirmed order has been waiting for Drizly to pick up. And no way for me to get new ETA or cancel order through you guys. First and last time I’m a customer.
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I appreciate your quick replies. Totally get why you’re so busy right now (exactly why I chose to try your service out) but what’s a missed opportunity for you is updating customers on their orders, providing updated ETAs and/or offering an easy way to cancel via app. Shame x3.
I know it. Not what we want your first (or any) experience to be with Drizly. This volume was truly unexpected and we're definitely working to fix these kinds of challenges. I hope you'll give us another chance in the future.
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Assuming my order will get pushed to tomorrow, what are your weekend delivery hours? I’m sure I’ll be here, trapped at home like everyone is, but hopefully not 8am delivery...?
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Where are you located? You can DM us your zip and/or store and I can try to check it out for you.
End of conversation
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