@Drizly My order (placed last night) is now on hour #4 of being late. I called partner store filling order and they confirmed order has been waiting for Drizly to pick up. And no way for me to get new ETA or cancel order through you guys. First and last time I’m a customer.
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I did - auto-response says reply wil take 6-12 hours. Not helping your cause any with that level of support...
I completely understand this is not the experience you expect. We are dealing with extremely high order volume right now. The team is working hard to get back to everyone as quickly as they can. Thank you for your patience during this time.
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I appreciate your quick replies. Totally get why you’re so busy right now (exactly why I chose to try your service out) but what’s a missed opportunity for you is updating customers on their orders, providing updated ETAs and/or offering an easy way to cancel via app. Shame x3.
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I know it. Not what we want your first (or any) experience to be with Drizly. This volume was truly unexpected and we're definitely working to fix these kinds of challenges. I hope you'll give us another chance in the future.
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