.@doordash app said 41 mins lead time for the restaurant. Placed order at 1:05pm. Upon finishing checkout, was told delivery would be 5:45pm
@r_wolfcastle Oh no, Rainier! Sorry about that! Please call our support team or email in at support@doordash.com to get that cleared up! ):
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@doordash Even if I know it means “41 mins after restaurant opens”, I don’tknow when the restaurant opens. 41 mins after 4pm? 5pm? 6pm? -
@r_wolfcastle We're definitely working on bettering the customer experience! Again, we're sorry for this hassle. ):
End of conversation
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@doordash The problem appears to be that the lead time advertised looks like “time to get a delivery if you order now” when it actually +Thanks. Twitter will use this to make your timeline better. UndoUndo
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@doordash seems to mean “time to get a delivery once the restaurant opens in a few hours”. It is misleading. +Thanks. Twitter will use this to make your timeline better. UndoUndo
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@doordash Bigger problem is that you don’t say when the restaurant opens, so I can’t even allow for this and know when my food will arrive.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@doordash I can’t know for sure until I’ve already placed the order.Thanks. Twitter will use this to make your timeline better. UndoUndo
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