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DoorDash's profile
DoorDash
DoorDash
DoorDash
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@DoorDash

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@DoorDash

#OpenForDelivery Customer Service: http://help.doordash.com/s/?language=en …

San Francisco, CA
doordash.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. Jenny Nicholson‏Verified account @JennyENicholson 26 Jun 2019
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      Ok I just used doordash for the first time and we watched from the balcony as the dude went to the WRONG HOUSE. We tried to call him and he hung up on us and marked our order delivered and LEFT WITH OUR FOOD is this how she felt when her baby brother got stolen in Labyrinth

      86 replies 317 retweets 4,797 likes
      DoorDash‏Verified account @DoorDash 26 Jun 2019
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      Replying to @JennyENicholson

      Hey Jenny, we're sorry we let you down. Can you please DM your email address to @DoorDash_Help so we can help?

      7:25 PM - 26 Jun 2019
      • 21 Likes
      • Ariel Sears Ethan Ed Siqueira 🍦DoleWhipDrea 🍍 ★ hi I'm aspic ✿ 🐸🍄🧚🏼‍♀️ taliah 🎱 zac manning kodi & more 🪐 Alex P
      4 replies 0 retweets 21 likes
        1. New conversation
        2. Jenny Nicholson‏Verified account @JennyENicholson 27 Jun 2019
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          Replying to @DoorDash @DoorDash_Help

          Hi, one of your nice reps on the help chat already refunded my order! But I was told the refund was a "one-time exception" so I won't be using doordash anymore because it could just happen again. And based on the replies here it will lol

          1 reply 0 retweets 279 likes
        3. DoorDash Help‏Verified account @DoorDash_Help 27 Jun 2019
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          Replying to @JennyENicholson

          @JennyENicholson Hi @JennyENicholson, This is Jasmine from DoorDash Escalated Support. I truly apologize on behalf of DoorDash for this inconvenience. Please send us a direct message at @doordash_help with your email so we can further communicate and expedite a resolution.

          1 reply 0 retweets 6 likes
        4. 1 more reply
        1. BidenToldMeNot2Vote4Him‏ @gayniffler 26 Jun 2019
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          Replying to @DoorDash @JennyENicholson @DoorDash_Help

          You could start by actually paying your drivers.

          0 replies 0 retweets 26 likes
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        1. Joel Davis‏ @bitjockey84 27 Jun 2019
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          Replying to @DoorDash @JennyENicholson @DoorDash_Help

          You could just update the software or something. Like require the customer give a one time PIN that the driver doesn't know so they can verify that they're at the right place.

          0 replies 0 retweets 3 likes
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        1. New conversation
        2. Chrispy‏ @ipomopur 27 Jun 2019
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          Replying to @DoorDash @JennyENicholson @DoorDash_Help

          Hey @DoorDash @DoorDash_Help I have had three negative experiences with your service in a row and received nothing but the finger. Your customer service is nil, presumably because I’m not famous like Jenny. When will you be rolling out actual responses to us nobodies?

          1 reply 0 retweets 1 like
        3. DoorDash Help‏Verified account @DoorDash_Help 27 Jun 2019
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          Replying to @ipomopur

          Hi @ipomopur, we will take a closer look! Hit up our direct messages to share the email address and phone number associated with the account and we will see what we can do.

          0 replies 0 retweets 0 likes
        4. End of conversation

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