Make sure your account is verified and see our recommended image size & resolution for custom thumbnails: https://goo.gl/T0AbeJ . Also, try clearing your browser's cache and cookies, here's how: https://goo.gl/dwzcyo . Keep us posted!
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I am verified, and it's the same size as my last 9 videos. I'll try the thing.
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I have the option to use them, they just won't upload at all today. It just stays on uploading no matter the picture that I use.
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