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  1. proslijedio/la je Tweet
    22. sij

    People want to be treated like people. They don’t want to be treated like workers or employees or human resources or machines. Treat people like people & everyone benefits. Twelve ways to treat people like people. Wise words from :

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  2. proslijedio/la je Tweet
    11. sij

    A timely reminder: is the starting point for investigation , not the end. “The label 'human error' is prejudicial and hides much more than it reveals about how a system functions or malfunctions” From “Behind Human Error” -

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  3. proslijedio/la je Tweet
    4. pro 2019.

    Dec 4: Often mid-level managers are labelled as blockers of change, the "frozen middle" or worse. Over the years I've learnt how critical middle managers are to large scale change. They're change heros/heroines. Some evidence: Via

    , , i još njih 6
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  4. proslijedio/la je Tweet
    13. lis 2019.

    If you'd like to explore driver diagrams in a bit more detail, here's a fantastic paper from &

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  5. proslijedio/la je Tweet

    Improvement Science Basics continues in Northern California. A key to improvement is knowing one's current reality. Process mapping is a way to visualize this reality. "If you can't describe what you are doing as a process, you don't know what you're doing" ~ W. Edwards Deming

    , , i još njih 3
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  6. proslijedio/la je Tweet
    18. srp 2019.

    Trust is a massive issue for leaders. The level of trust that stakeholders have in a leader significantly affects organisational performance. We need trusting relationships with employees, service users, other leaders in the system etc etc: Via

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  7. proslijedio/la je Tweet

    reminds us that when things feel dark, confusing, or impossible—take a look back at his writings. There, we see how a belief in the dignity of every person can be made real, an unwavering hope to steel us along our own long walks toward something better.

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  8. proslijedio/la je Tweet

    The have developed an easy-to-use suite of resources to help people navigate the aged residential care complaints process. Learn more here:

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  9. proslijedio/la je Tweet
    16. srp 2019.

    The University of Otago has just opened a new lab for pharmacy students to test their skills on mock patients.

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  10. proslijedio/la je Tweet
    17. srp 2019.

    This week, is running a special feature on "the crisis in trust". Many organisations underestimate the critical role that trusting relationships play. To build strong trust, organisations need to understand/measure up on four kinds of fairness:

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  11. 1. lip 2019.

    Congratulations for your good win. Go , Shiloh Gloyn & Alia Jacques

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  12. proslijedio/la je Tweet
    31. svi 2019.

    Amazing opportunity to join us as Associate Director of Delivery- leading our awesome Patient Safety team &contributing widely across our work. Contact me for more details. Great work Great people!

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  13. 22. tra 2019.
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  14. proslijedio/la je Tweet
    27. ožu 2019.

    Absolutely agree with this from ⁦⁩ ⁦

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  15. proslijedio/la je Tweet
    3. tra 2019.

    Research shows that leaders who work in inclusive ways make higher-quality decisions, get better outcomes & their teams have lower sickness absence rates: Via @JackMLeith

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  16. proslijedio/la je Tweet
    4. tra 2019.

    Just because a meeting, conference or workshop is very large, doesn't mean that it can't be a powerful forum for connection and learning. We need to satisfy four conditions: Via

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  17. proslijedio/la je Tweet
    15. velj 2019.

    An excellent article in on using data for improvement. You can tell it is written by a practitioner who thinks deeply, makes sense of things & reduces ambiguity for people. BMJ should publish more content like this. Nice job

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  18. proslijedio/la je Tweet
    9. ožu 2019.

    For everyone interested in leadership & management topics, this is a very good list of 20 leadership blogs to follow. Many of my favourites are on this list. It is broad in perspective & includes more women than you often see Tx

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  19. proslijedio/la je Tweet
    1. velj 2019.

    Today I've been co-creating a driver diagram for a transformation project. Too many transformation efforts lack a theory of change that links aims with actions. Driver diagrams can be a good way to do this. has great resources on how to create one:

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  20. proslijedio/la je Tweet
    6. pro 2018.

    As many of us are rushing around buying or creating gifts for Christmas, here is recent psychological research that offers guidance on giving gifts to maximise the receiver’s happiness and foster closer relationships: Via

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