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Diana Dowdle proslijedio/la je Tweet
People want to be treated like people. They don’t want to be treated like workers or employees or human resources or machines. Treat people like people & everyone benefits. Twelve ways to treat people like people. Wise words from
@wallybock: https://www.threestarleadership.com/leadership/12-ways-to-treat-people-like-people …pic.twitter.com/iFuPkC7yFb
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Diana Dowdle proslijedio/la je Tweet
A timely reminder:
#humanerror is the starting point for investigation , not the end. “The label 'human error' is prejudicial and hides much more than it reveals about how a system functions or malfunctions” From “Behind Human Error” - https://www.routledge.com/Behind-Human-Error-2nd-Edition/Woods-Dekker-Cook-Johannesen-Sarter/p/book/9780754678342 …pic.twitter.com/hJh8TtsqRP
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Diana Dowdle proslijedio/la je Tweet
#HBonmymind Dec 4: Often mid-level managers are labelled as blockers of change, the "frozen middle" or worse. Over the years I've learnt how critical middle managers are to large scale change. They're change heros/heroines. Some evidence: https://www.strategy-business.com/article/Thawing-the-frozen-middle … Via@stratandbizpic.twitter.com/RLE5GG9rXZ
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Diana Dowdle proslijedio/la je Tweet
If you'd like to explore driver diagrams in a bit more detail, here's a fantastic paper from
@BrandonB_ISC &@lloydprovost https://qi.elft.nhs.uk/resource/whats-your-theory-2/ …pic.twitter.com/7UoOj9D6hD
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Diana Dowdle proslijedio/la je Tweet
Improvement Science Basics continues in Northern California. A key to improvement is knowing one's current reality. Process mapping is a way to visualize this reality. "If you can't describe what you are doing as a process, you don't know what you're doing" ~ W. Edwards Demingpic.twitter.com/c062gW2V8V
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Diana Dowdle proslijedio/la je Tweet
Trust is a massive issue for leaders. The level of trust that stakeholders have in a leader significantly affects organisational performance. We need trusting relationships with employees, service users, other leaders in the system etc etc: https://hbr.org/2019/07/leading-with-trust … Via
@HarvardBizpic.twitter.com/hTuLLWP5AH
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Diana Dowdle proslijedio/la je Tweet
#MandelaDay reminds us that when things feel dark, confusing, or impossible—take a look back at his writings. There, we see how a belief in the dignity of every person can be made real, an unwavering hope to steel us along our own long walks toward something better.pic.twitter.com/fKgrVRiHhc
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Diana Dowdle proslijedio/la je Tweet
The
@minhealthnz have developed an easy-to-use suite of resources to help people navigate the aged residential care complaints process. Learn more here: http://bit.ly/2Gh9YZN pic.twitter.com/ejCGbqACPU
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Diana Dowdle proslijedio/la je Tweet
The University of Otago has just opened a new lab for pharmacy students to test their skills on mock patients.https://www.pharmacytoday.co.nz/article/news/new-space-otago-pharmacy-students-practise-mock-patients …
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Diana Dowdle proslijedio/la je Tweet
This week,
@HarvardBiz is running a special feature on "the crisis in trust". Many organisations underestimate the critical role that trusting relationships play. To build strong trust, organisations need to understand/measure up on four kinds of fairness: https://hbr.org/cover-story/2019/07/the-trust-crisis …pic.twitter.com/UQ3bNMyZyf
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Congratulations for your good win. Go
@jude_mt , Shiloh Gloyn & Alia Jacques@howickpakhockeyhttps://twitter.com/BlackSticks/status/1134985722467762176 …
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Diana Dowdle proslijedio/la je Tweet
Amazing opportunity to join us
@sw_ahsn as Associate Director of Delivery- leading our awesome Patient Safety team &contributing widely across our work. Contact me for more details. Great work Great people!@karas01@HSmithSafety@QIPatient@CoxonGeorge https://www.swahsn.com/jobvacancies/associate-director-of-delivery/ …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Diana Dowdle proslijedio/la je Tweet
Absolutely agree with this from
@donberwick @TheIHIpic.twitter.com/020TRQI1ac
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Diana Dowdle proslijedio/la je Tweet
Research shows that leaders who work in inclusive ways make higher-quality decisions, get better outcomes & their teams have lower sickness absence rates: https://hbr.org/2019/03/why-inclusive-leaders-are-good-for-organizations-and-how-to-become-one … Via @JackMLeith
@HarvardBizpic.twitter.com/fVOYTnHmP7
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Diana Dowdle proslijedio/la je Tweet
Just because a meeting, conference or workshop is very large, doesn't mean that it can't be a powerful forum for connection and learning. We need to satisfy four conditions: https://www.conferencesthatwork.com/index.php/event-design/2018/07/how-to-design-for-powerful-connection-and-learning-at-large-meetings/?utm_source=ReviveOldPost&utm_medium=social&utm_campaign=ReviveOldPost … Via
@ASegarpic.twitter.com/iJp70RLV6g
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Diana Dowdle proslijedio/la je Tweet
An excellent article in
@bmj_latest on using data for improvement. You can tell it is written by a practitioner who thinks deeply, makes sense of things & reduces ambiguity for people. BMJ should publish more content like this. Nice job@DrAmarShah https://www.bmj.com/content/364/bmj.l189.full?ijkey=WRbGIvKXbVk5cAd&keytype=ref …pic.twitter.com/6rSRuc26oQ
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Diana Dowdle proslijedio/la je Tweet
For everyone interested in leadership & management topics, this is a very good list of 20 leadership blogs to follow. Many of my favourites are on this list. It is broad in perspective & includes more women than you often see https://www.yourthoughtpartner.com/blog/20-leadership-blogs-you-should-be-reading?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+leadercommunicator+%28leaderCommunicator+blog%29 … Tx
@AdiGaskell@ThoughtPartnerpic.twitter.com/LaWQ6Mzr4M
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Diana Dowdle proslijedio/la je Tweet
Today I've been co-creating a driver diagram for a transformation project. Too many transformation efforts lack a theory of change that links aims with actions. Driver diagrams can be a good way to do this.
@BCPSQC has great resources on how to create one: https://bcpsqc.ca/resource/quality-cafe-recording-linking-ideas-action-driver-diagrams/ …pic.twitter.com/kUgDIn779d
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Diana Dowdle proslijedio/la je Tweet
As many of us are rushing around buying or creating gifts for Christmas, here is recent psychological research that offers guidance on giving gifts to maximise the receiver’s happiness and foster closer relationships: https://greatergood.berkeley.edu/article/item/how_psychology_can_help_you_choose_a_great_gift?utm_source=Greater+Good+Science+Center&utm_campaign=99b1fc8867-EMAIL_CAMPAIGN_GG_Newsletter_Dec_12_2018&utm_medium=email&utm_term=0_5ae73e326e-99b1fc8867-71340983 … Via
@GreaterGoodSCpic.twitter.com/8H3ghiJPff
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