Derek Gillette

@DerekGilletteCo

President, The Found Series. Marketing for . to 5. My lovely wife . No automated tweets. Introducing

Sisters, OR
thefoundseries.com
Joined September 2011
912 Photos and videos Photos and videos

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  1. Pinned Tweet
    31 May 2016

    I like this from - if someone is intimidating you with their language, it's a good sign they aren't on top

    8 replies 261 retweets 744 likes
  2. Jun 5
    Replying to

    Easier to understand this way...When [ A moment of frustration ] + I want [ how progress is visualized ] + so that [ how life is better ]

  3. Jun 5

    [a moment of frustration] + [how progress is visualized] + [how life is better] = Job Stories by

    1 reply 2 likes
  4. Jun 5

    Do you conduct one on one customer interviews as a regular part of your operations?

  5. Jun 5

    Great line from on the blog, re: the infamous "onboarding memory test."

  6. May 31

    Pre-ordered!!

    I just bought the new book by - inspiring essays on how to build a startup.
    1 like
  7. May 29

    Trying to learn more about Sprinter conversion vans and potentially buy one. Have any experience with them?

  8. May 26
    Replying to

    This is a big one: 73% of those analyzed said they don’t even bother asking for customer service as they've no expectation of receiving any

    3 replies
  9. May 26
    Replying to

    "73.2% of consumers say they leave a store with the checkout process being the most frustrating part of their purchase experience."

    1 reply 1 retweet 1 like
  10. May 26
    Replying to

    Full report here: via

    1 retweet 1 like
  11. May 26

    "64.7% of consumers dislike being asked 'did you find everything you were looking for,' as they don’t believe the cashier will help them."

    2 replies 1 retweet
  12. May 25

    Sisters, Oregon

    3 likes
  13. May 25

    Nearly 1 year ago today this tweet struck a nerve & garnered over 225k impressions. Still just as relevant today as it was then.

    I like this from - if someone is intimidating you with their language, it's a good sign they aren't on top
  14. May 25

    Behind Netflix's decision to remove star ratings: "When [Netflix] tested out thumbs ratings, it saw a 200% increase in ratings activity."

    More companies are learning you can't measure what customers want.
    2 likes
  15. May 20

    – at Jeff View Shelter

    1 retweet 4 likes
  16. Retweeted
    May 17

    Surveys are a questionable input for innovation and design.

    “If you are using a survey to ask for qualitative information be clear about that and know that you’ll be getting thin information with no context. You won’t be able to probe into the all important ‘why’ behind a response.” from “On Surveys” by Erika Hall.
    9 retweets 15 likes
  17. Retweeted
    May 17

    I made a new Spotify Playlist "This Is: Josh Garrels" - My entire 106 song catalog in 1 place. Follow, share, enjoy!

    8 replies 58 retweets 150 likes
  18. May 15

    "Nielsen figures state that U.S. households still watch more than five hours of live TV on average each day."

  19. Retweeted
    23 Nov 2015

    How to find the jobs your customers are hiring your product to do? A recap of interviewing tools and methods.

    2 replies 8 retweets 13 likes
  20. May 12
    Replying to

    Follow-Up: If you answered YES, would you be open to a quick chat with me, via email or phone, to tell me about it?

    1 reply
  21. May 12

    Quick Poll: Have you ever hired a freelance creative for a project? (i.e...design, video, copy, web, brand, etc.)

    2 replies

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