? 1. What made you think the relation would be higher? Behavioral correlates weak and presumably many other factors were in play? 1/2
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2/2 I understood this to be a feedback loop situated in the service encounter. Not a lot of point of it being wider by mgmt as they are not part of encounter. So that is the comparison to make.
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I give tips to avoid having to many coins in my pocket, i dont give tips when the service was exceptionaly bad
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and i guess many people are doing it this way, at least in europe where credit cards are uncommon in pubs and restaurants
End of conversation
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