Jack Maden

@DecibelJack

Digital Manager at , the best digital experience intelligence platform around! Also run

London, England
decibelinsight.com
Joined September 2015
141 Photos and videos Photos and videos

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  1. Retweeted
    Apr 17

    Every digital experience is personal, subjective and unique. Attempting to quantify it has felt like a fruitless exercise for a long time. We’re changing that with

    4 retweets 2 likes
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  2. Retweeted
    Apr 16

    Sick of monitoring dozens of KPIs and producing multiple reports every month? Get a complete picture of your customers’ digital experience in a single figure with the DXS. Find out more with this simple guide:

    1 retweet 1 like
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  3. Retweeted
    Apr 12

    Do you feel like your company is doing the absolute best it can to optimize your customers’ ? Read this post to find out exactly where you sit on the digital experience maturity curve

    7 retweets 4 likes
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  4. Retweeted
    Apr 12

    We’re thrilled to announce that we’ve been shortlisted for the 2018 Top 100 ! This award recognizes the year’s most promising businesses in Europe so it’s an honor to be named a finalist.

    4 retweets 5 likes
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  5. Retweeted
    Apr 11

    MCX attendees, come see CEO Ben Harris speak with Mercury Insurance on their digital experience transformation today at 4:30 in room W186c

    2 retweets 1 like
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  6. Retweeted
    Apr 10

    It might not be sunny in Chicago, but the Exhibit Hall sure is bright! Come check out the & booths to grab an awesome pair of sunnies! 😎

    5 retweets 7 likes
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  7. Retweeted
    Apr 10

    Understanding your customers’ digital experience is a challenge that every business faces. We’re making it easier with a single, comprehensive figure that quantifies every interaction. Here’s your quick guide to DXS:

    3 retweets 7 likes
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  8. Retweeted
    Apr 9

    "Experience may be a subjective thing, but Decibel has launched a platform to score its digital embodiment" - via

    1 retweet 2 likes
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  9. Retweeted
    Apr 6

    Have you got your passes ready for ’s next week? If you’re still on the fence about attending, let us persuade you with these four reasons to join us:

    3 retweets 5 likes
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  10. Retweeted
    Mar 28

    "There are tools available for heatmaps, recording sessions.. but it’s not the individual parts that make this platform stand out. It’s that with the use of machine learning, it provides a single view of digital experience" - , via

    2 retweets 3 likes
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  11. Retweeted
    Mar 28

    Decibel provides real-time intelligence that enables businesses to measure and improve online customer experiences - at scale. Visit to find out more.

    6 retweets 13 likes
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  12. Retweeted
    Mar 27

    Are you too CX'y for ? Come win an iPhone X - and a very CX'y t-shirt - by playing our plinko board at booth 119!

    2 retweets 6 likes
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  13. Retweeted
    Mar 27

    Decibel’s Digital Experience Intelligence Platform Captures Unique Experience Data. Exciting updates from 2018.

    3 retweets 5 likes
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  14. Retweeted
    Mar 27

    CX'y t-shirts, an iPhone X, and plinko. What more could you want? It all awaits you at booth 119!

    3 retweets 4 likes
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  15. Retweeted
    Feb 23

    Digital Director Chris Worle discusses how are moving away from 'badgering' customers for feedback & more towards smarter analytics to improve experiences ➡️➡️ via

    7 retweets 6 likes
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  16. Retweeted
    Feb 15

    Sales on a website can increase by up to 255% by serving customers the right information at the right time. See why investing in customer experiences is a lucrative strategy with this infographic ➡️➡️

    3 retweets 3 likes
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  17. Retweeted
    Feb 13

    While the singular focus of conversion rate optimization is on increasing conversions – i.e. it is conversion-centric – digital experience optimization focuses mainly on improving experiences: it is customer-centric.

    1 retweet 2 likes
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  18. Retweeted
    Feb 13

    Pancake day in full swing here at !!!

    3 retweets 8 likes
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  19. Retweeted
    Feb 12

    "How can processes be optimized if customer interactions can’t be properly measured? If conversions can’t be reliably attributed? If there’s not even any visibility into customer sentiment?" --> why web needs to change:

    1 reply 5 retweets 6 likes
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  20. Retweeted
    Feb 6

    Does your company spend a lot of time and resources on optimizing the ? explains why obsessing over won’t bring you more customers:

    2 retweets 2 likes
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