Just had it explained to me that it is in fact my fault the leak has not been fixed, and not the insurance company’s, because I assumed the man who said “I am the plumber” was in fact a plumber, not a completely separate person who wasn’t a plumber, who’d been sent in error.
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Company now panicking and claim they may have instead been let into my flat by an impostor or a non-existent husband. I love plumbing.
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Each one of these companies owns/is owned by/outsources about 87 different things, and nothing is remotely simple. Just huge amounts of money being made by some, wasted by others, and far too much communication for simple tasks.
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Essentially, so far at least 38 people have been involved in trying to get a pipe between two properties tightened, for five days, with no luck.
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