When you get eight repeat prescriptions a month plus other scripts on top, the threatening letters and sheer cost they claim you owe are obscene. Must terrify a lot of patients. My GP’s receptionist is at her wit’s end with how incompete they’ve been.
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Some tedious reply guy responded to identical prior complaint with “you’re ineligible, only unemployed ppl get free scripts”, like the guy who said “seems unlikely you have spinal cord tumours, you’re mistaken”, love the men who have neither medical degree nor ability to Google.
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Given most doctors and nurses haven’t heard of schwannomatosis I’m sceptical Dave from IT, or whatever he was called, knows more about what happens when SMARCB1 genes malfunction than consultants do.
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They should scrap prescription charges in England, like Scotland and Wales. It must cost a fortune in administration of this exemption system and means testing!
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Pretty much. Compliance is rarely effective for minor fraud, punishment is often way out of scale with the crime, and cases cost far more to investigate/litigate than the yield recovered. iirc it costs the DWP more to run the sanctions/fit for work regime than it recovers.
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I'd send a letter to the complaints director, asking for a copy of all your information that they hold on you as per the GDPR, an explanation of aby unfamiliar terms, with an unsubtle hint that they sort out the exemption renewal, as your GOING to take this to your MP. 1/2
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Seeing as they have ballsed up, and now your asking for all the proof of their mistakes, its usually enough to make them fold like a paper napkin. I used the same technique to help a friend with a HMRC tribunal case. NTC Compliance gave up entirely 2 weeks before a tribunial. 2/2
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If fraud is as low as the £256m claimed in the article this is completely bonkers. How typically (for the regimes we’ve been suffering under recently) cruel the response is to randomly penalise and threaten people.
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On second thoughts perhaps it isn’t so much random as systematic.
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Hmmmmm I think the clue is in the 'exemption' part Dawn. I think they hope that some will give up & not claim. They are as quick as a flash when BUYING a prescription prepayment as I have to. It is instant either online or in the chemists.
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