@davidlat Has our Disputes Team now opened it correctly? ^Rachel
@AskAmex I sent you a complaint letter re: how you handled a (now closed) dispute & you created a NEW merchant dispute. Reading comp fail.
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@AskAmex Old dispute Z189816; new dispute Z571454. But why should there be a new dispute - my problem is with Amex, not the merchant. -
@davidlat Do you have time to chat with me online? ^Rachel -
@AskAmex Sorry, now not a good time. All I want is for someone intelligent to read my letter in full. The dispute can be cancelled. -
@davidlat I would be happy to help, whenever you have a moment to chat. Please let me know if you have time to chat. Enjoy your weekend. ^R -
@AskAmex Ended up calling your 800 number. All I want is a senior-level person to read my hard-copy letter dated 9/22. That's all. Thanks.
End of conversation
New conversation -
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@davidlat Good Morning and sorry to read that. If the old dispute was closed, then they would have needed to open a new dispute.Thanks. Twitter will use this to make your timeline better. UndoUndo
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