@DavidLat They clearly should've upgraded everyone!
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@tedfrank They upgraded many bc the truly important people switched themselves to other flights once the extent of the delay became clear.
End of conversation
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@DavidLat We value your time and will do our best to get you to your destination as soon as possible. ^JP -
@united Thank you. Today was a mess, but usually I am a happy customer (and loyal; should hit Gold this year). -
@DavidLat We understand. Glad we'll be seeing more of your and hope you get the Gold this year. ^JP
End of conversation
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