@MercedesBenzUK My new GLC 250 Chrome trim is blotchy & faded. Mercedes told me this isn’t covered by warranty & Mercedes must be washed with pure water ONLY, no detergent-is that correct?
Is this an official recommendation? Can your vehicles not withstand standard car detergent?
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Hi David, we recommend that our vehicles are washed using our genuine car care products, which can be found at: http://mb4.me/IGSgkoRO . If you'd like to discuss this further, please call CS on 00800 9 77 77 777 (M-F 8am-6pm). They'll gladly advise.
So, are you saying that exterior Mercedes trims can’t withstand standard detergent from other brands?
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Hi Dave, we can't comment on this. Please do call Customer Services if you'd like to raise your concerns.
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I have, but I’m yet to hear back. I think it’s ridiculous that a car with 3k miles is having this issue and Mercedes won’t take responsibility. Then you go against your own advice and use non-Mercedes detergent on my car!!!
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