All the answers to this have been awesome so far. Keep 'em coming!https://twitter.com/a_silvers/status/943873787967299591 …
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Super interesting that almost everyone took as valid. the magic words as being spoken to colleagues. I had in mind magic words you'd say to a user, but the other interpretation is just as valid.
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And for the record, my 5 Magic Words are "Tell me more about that."
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Replying to @A_Silvers
"How confident do you feel..." - about your decision? - in your choice of action? - in the response you have received? - that this path will help you reach your goal?
8:42 PM - 21 Dec 2017
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