Good design takes care of business but doesn’t start or stop there. I love seeing teams do good things that aren’t only about metrics.https://twitter.com/healtheugene/status/919518481636298752 …
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Agreed. Key points: 1. Org values should drive decisions. 2. Consider (& seek feedback about) possible harm. 3. Learn & adapt.
In closing: It's not easy. It's usually messy. Everything changes. Complexity grows over time. Eventually you need to stop and clean up.
Yep, you just have to keep asking the questions. Why is this feature good, for whom? Why is it bad, for whom?
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