Robust event model: Log every event, time tag it, capture who did it, allow later events to append new metadata, allow annotations 17
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Replying to @miniver
Beware saying "there is already a way for this person to see that information": users often need the same info in different formats 18
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Replying to @miniver
And when executives say they want a UX like TurboTax, they do not mean "constrained and step-by-step", they mean "good" 19
2 replies 1 retweet 9 likes -
Replying to @miniver
Tired of politics? @-mention me on Twitter with UX design questions and I will likely fall into a design rant
5 replies 1 retweet 9 likes -
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Replying to @usabilitycounts @miniver
I prefer "scenario", because it captures the context, motivation, and goals - and "narrative" is the story we tell
2 replies 0 retweets 3 likes -
how about experience journeys?
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Journeys as stories & as "maps" are far too often linear, when in reality they branch, loop, skip...
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Most user journeys aren’t very well designed.
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I prefer to create "maps" (not journeys) and put the focus on connections, paths, and relationships
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