If you are building new workflow, you have a golden opportunity to lay track for robust UX design; do not implement in haste 15
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Most user journeys aren’t very well designed.
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with maps, the primary structure is spatial and time is merely a layer / path a narrative follows
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How, uh, obvious. Designers forget that everything isn’t linear. Duh moment.
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The ecosystem created by a UX persona SET is too little discussed
@usabilitycounts@DaveHogue@cathycracks -
That's why I choose journey
it uncovers business context that may surface as opportunity. -
studying the paths people take often uncovers opportunities for improvement they never see
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and studying ecosystem uncovers new users and goals
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Wait, you mean UX design isn't about drawing pretty interfaces for apps? Crap.
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New conversation -
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The comment I once got about journeys is “wow, that seems long."
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"seems long" because most people are not focused on the steps they take, they are focused on the goal
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But sometimes the steps can be long. That’s life.
End of conversation
New conversation -
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Journeys imply a lot of work. Well, sometimes in life there is a lot of work.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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