If you are building new workflow, you have a golden opportunity to lay track for robust UX design; do not implement in haste 15
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Replying to @miniver
A robust event model will enable future UX design improvements you cannot imagine at first 16
1 reply 3 retweets 13 likes -
Replying to @miniver
Robust event model: Log every event, time tag it, capture who did it, allow later events to append new metadata, allow annotations 17
2 replies 4 retweets 12 likes -
Replying to @miniver
Beware saying "there is already a way for this person to see that information": users often need the same info in different formats 18
3 replies 4 retweets 20 likes -
Replying to @miniver
And when executives say they want a UX like TurboTax, they do not mean "constrained and step-by-step", they mean "good" 19
2 replies 1 retweet 9 likes -
Replying to @miniver
Tired of politics? @-mention me on Twitter with UX design questions and I will likely fall into a design rant
5 replies 1 retweet 9 likes -
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Replying to @usabilitycounts @miniver
I prefer "scenario", because it captures the context, motivation, and goals - and "narrative" is the story we tell
2 replies 0 retweets 3 likes -
how about experience journeys?
3 replies 0 retweets 1 like
If you can successfully get people to remember that journey's are not always linear and vary, then OK
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