If your UX design sees software not as an enforcer of process but as a facilitator, your workflow will be better 13
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how about experience journeys?
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Journeys as stories & as "maps" are far too often linear, when in reality they branch, loop, skip...
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Most user journeys aren’t very well designed.
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with maps, the primary structure is spatial and time is merely a layer / path a narrative follows
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How, uh, obvious. Designers forget that everything isn’t linear. Duh moment.
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The ecosystem created by a UX persona SET is too little discussed
@usabilitycounts@DaveHogue@cathycracks -
That's why I choose journey
it uncovers business context that may surface as opportunity. -
studying the paths people take often uncovers opportunities for improvement they never see
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I prefer the scenario too, because of the “time” based aspect of it. How long.
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I like the "time" context. I feel like experience journey drags that "time" context broader / longer
End of conversation
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