I have now been on hold with @BankofAmerica mortgage for 39 minutes.
that's all? You're a lucky one! Just wait until you get a human on the line though...
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Heh. She was helpful; not a lot they can do to make mortgage documents grokable. But confirmed it wasn't a hoax.
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Glad you were able to get help! If you need any help in the future, please let us know. Have a great day. ^jg
End of conversation
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