The word "workflow" is about to take on whole new meaning as we move into mixed modalities #ux
Service designers would say we've always been working with mixed modalities (but multiple digital channels are increasing)
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I'm talking about voice, AR, different interaction modes, more natural ways of interacting
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do you think that VR and AR are different but natural? do you think that voice will achieve truly conversational style?
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Where we are today, voice is not there yet but still better for specific context of use.
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...and we fail to meet that expectation, so the experiences feel limited and disappointing. Potential < expectation.
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Researching that right now. It's very nuanced.
End of conversation
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