It is easy to solve the mechanics of workflows. It is more difficult to discover the latent needs, motivations & emotions
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Replying to @hpdailyrant
And nearly impossible to convince people with low EQ that emotions are actually Very Important Things to include & design for.
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Replying to @DaveHogue
We've been successful in demonstrating that in the past with conceptual research, but that requires a lot of work to present
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Replying to @hpdailyrant
The "lot of work" is not the research and concepts, it's the persuasion: convincing others that it's important to incorporate.
9:40 AM - 27 Nov 2016
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