It is easy to solve the mechanics of workflows. It is more difficult to discover the latent needs, motivations & emotions
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Replying to @hpdailyrant
And nearly impossible to convince people with low EQ that emotions are actually Very Important Things to include & design for.
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Replying to @DaveHogue
We often go off on tangents, reflecting on how we live & emotional connections made. The best ideas come from that.
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Replying to @hpdailyrant
Reviewed data with a researcher last week & realized we'd found point where decision-making changed from rational to emotional
9:39 AM - 27 Nov 2016
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