a lot to be said for possibility of human-centered design + nudge (needs, context, concepts insight)
I've been interested in the ethics of design for 20 years. Who do we think we are to decide?
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measuring data events as proof of use instead of usability has grown as UX trap
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"They clicked it! Success!" "It's the only option. That or abandon their task" "They clicked it!"
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reminded of WIAD talk I have on gaps: the times users are away from app/device
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these days, most of my time is spent on the gaps
#servicedesign#managementconsulting
End of conversation
New conversation -
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I actually feel good re: team that did 150 field interviews > 4 codesign workshops > 3 prototypes
Thanks. Twitter will use this to make your timeline better. UndoUndo
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