@darrellwhitelaw Changing to service design is hard when product companies think of their product experience as linear, with a start and end
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Replying to @DaveHogue
@DaveHogue I'm about the roadmap. set clients up for success/help them build the internal teams while focusing on immediate tactical wins.2 replies 0 retweets 0 likes -
Replying to @darrellwhitelaw
@darrellwhitelaw if you have the vision and they want a To Do list, when you leave, their momentum is at risk. The driver is gone.1 reply 0 retweets 0 likes -
Replying to @DaveHogue
@DaveHogue never be the driver, just the navigator who's driven the route before.
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Replying to @darrellwhitelaw
@darrellwhitelaw I think the problem is that some clients think they know how to drive (but can't), or just don't want to drive. :\1 reply 0 retweets 1 like -
Replying to @DaveHogue
@DaveHogue@darrellwhitelaw some people like the bus :)1 reply 0 retweets 1 like -
Replying to @tobybarnes
@tobybarnes@darrellwhitelaw And buses go to the SAME places over and over and over again. Doomed to repeat history...;1 reply 0 retweets 1 like -
Replying to @DaveHogue
@DaveHogue@darrellwhitelaw and then there are the cruise ship clients - those that think they want adventure, but a safe adventure please:)1 reply 0 retweets 0 likes -
Replying to @tobybarnes
@tobybarnes@darrellwhitelaw we have a new anti-vision phase: "your product is a cruise ship: it delivers safe, self-contained adventure."1 reply 0 retweets 2 likes -
Replying to @DaveHogue
@DaveHogue@darrellwhitelaw to design a better a product you need to get off the boat.1 reply 0 retweets 0 likes
@tobybarnes @darrellwhitelaw to design a better product, you need to get off the boat when it's not your home port.
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Replying to @DaveHogue
@DaveHogue@darrellwhitelaw never take the package tour. ha ha0 replies 0 retweets 2 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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