The problem with inconsistency is that people spend more time thinking "why is this different?" than on the task they are trying to do.
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Replying to @DaveHogue
@DaveHogue Agree in principle about unintended inconsistency. There may still be room for intentional/designed inconsistency?4 replies 0 retweets 0 likes
Replying to @jabberSGA
@jabberSGA Inconsistency without meaning violates mental models and expectations, and predictions about behavior are more likely to be wrong
4:22 PM - 21 May 2015
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