@steveportigal I assume she does not have two-factor security enabled. Did you start at http://google.com/accounts/recovery … ?
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@DaveHogue she cancelled her ATM card but yes I have no idea what else they flag because of that - but she and I talked about it so... -
@steveportigal so the back is aware. If something still happens, at least she told them. CYA -
@DaveHogue In anticipation of my visit in 2 weeks we just got her a new laptop. so that's already under way!
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@DaveHogue likelihood is that computer crime is not on their mind -
@DaveHogue fyi googler has escalated this for us - now we wait. -
@steveportigal glad to hear that you were able to get help from another Googler - I lacked that connection :/ -
@DaveHogue you were super helpful last night. Really valued the support. -
@steveportigal Happy to have helped in any way. I know how frustrating that situation can be. Glad it is working out.
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