"When did you create your Google Account? (Required)" as if anyone would remember that
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Replying to @DaveHogue
@DaveHogue Yes, went through whole flow with her on the phone and it won't let me resset account as it doesn't believe me!2 replies 0 retweets 0 likes -
Replying to @steveportigal
@steveportigal are you trying to enter a passcode sent to a different device (sent to her phone, entered on yours)?1 reply 0 retweets 0 likes -
Replying to @DaveHogue
@DaveHogue No, I'm going through the password recovery flow on my laptop. No mobile devices in the mix here at all.1 reply 0 retweets 0 likes -
Replying to @steveportigal
@steveportigal I assume she does not have two-factor security enabled. Did you start at http://google.com/accounts/recovery … ?1 reply 0 retweets 0 likes -
Replying to @DaveHogue
@DaveHogue Yes I've done that flow about 5 times. It asks all sorts of questions and then says info doesn't match.1 reply 0 retweets 0 likes -
Replying to @steveportigal
@steveportigal I assume she has not set a password recovery option with her mobile phone - it sounds like that recovery form is only option3 replies 0 retweets 0 likes -
Replying to @DaveHogue
@DaveHogue and that form has FAILd each time. Not sure what is causing it. You have to have another email address to use it. I gave mine?1 reply 0 retweets 0 likes
@steveportigal sorry, I'm not sure what might be tripping it up. Have you tried logging out of all accounts before doing the form?
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