"When did you create your Google Account? (Required)" as if anyone would remember that
@steveportigal I assume she does not have two-factor security enabled. Did you start at http://google.com/accounts/recovery … ?
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@DaveHogue Yes I've done that flow about 5 times. It asks all sorts of questions and then says info doesn't match. -
@steveportigal I assume she has not set a password recovery option with her mobile phone - it sounds like that recovery form is only option -
@DaveHogue right - not a mobile phone user.
End of conversation
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