"When did you create your Google Account? (Required)" as if anyone would remember that
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@DaveHogue Yes, went through whole flow with her on the phone and it won't let me resset account as it doesn't believe me! -
@steveportigal are you trying to enter a passcode sent to a different device (sent to her phone, entered on yours)? -
@DaveHogue No, I'm going through the password recovery flow on my laptop. No mobile devices in the mix here at all. -
@steveportigal I assume she does not have two-factor security enabled. Did you start at http://google.com/accounts/recovery … ? -
@DaveHogue Yes I've done that flow about 5 times. It asks all sorts of questions and then says info doesn't match. -
@steveportigal I assume she has not set a password recovery option with her mobile phone - it sounds like that recovery form is only option -
@DaveHogue right - not a mobile phone user.
End of conversation
New conversation -
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