The first major airline to realize the real investment isn’t planes or fuel options, but great cust serv will knock profits out of the park.
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Replying to @jmspool2 replies 0 retweets 1 like
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Replying to @DaveHogue
@DaveHogue I believe that the major airline convince frequent travelers of the value of service every day they operate.@bkiran@3031 reply 0 retweets 0 likes -
Replying to @DaveHogue
@DaveHogue If that were true, Lexus would never sell a vehicle. Apple stores would be empty. People pay for service.@bkiran@3033 replies 0 retweets 0 likes -
Replying to @jmspool
@jmspool@DaveHogue@bkiran@303 An iPhone is a long term relationship but a flight is usually a couple of hours. I think that matters.2 replies 0 retweets 1 like -
Replying to @uxhannes
@uxhannes >70% of airline rev comes from repeat, biz customers. It’s more than “just 1 flight” to them.@DaveHogue@bkiran@3031 reply 0 retweets 0 likes -
Replying to @jmspool
@uxhannes Offer a service package that delights those customers and profits will soar.@DaveHogue@bkiran@3032 replies 1 retweet 0 likes
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