The first major airline to realize the real investment isn’t planes or fuel options, but great cust serv will knock profits out of the park.
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@DaveHogue By raising the bar for service in the high-end, you increase demand at the low-end. See Apple v. Samsung.@bkiran@303 -
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@DaveHogue There are. Start with Innovator’s Dilemma: http://www.amazon.com/exec/obidos/ASIN/0062060244/?tag=userinterface-20 …@bkiran@303
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