The first major airline to realize the real investment isn’t planes or fuel options, but great cust serv will knock profits out of the park.
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@DaveHogue I believe that the major airline convince frequent travelers of the value of service every day they operate.@bkiran@303 -
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@DaveHogue If that were true, Lexus would never sell a vehicle. Apple stores would be empty. People pay for service.@bkiran@303 -
@jmspool How do we find the balance between offering service and keeping price affordable? What do we optimize?#RealQuestion@bkiran@303 -
@DaveHogue By raising the bar for service in the high-end, you increase demand at the low-end. See Apple v. Samsung.@bkiran@303 -
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@DaveHogue There are. Start with Innovator’s Dilemma: http://www.amazon.com/exec/obidos/ASIN/0062060244/?tag=userinterface-20 …@bkiran@303
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@DaveHogue@303@jmspool#RyanAir starts with UI of kayak and others giving prominence to price over everything else.Thanks. Twitter will use this to make your timeline better. UndoUndo
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