I kinda want to do one of those “unsolicited redesigns” of @HRBlock tax filing web app. It’s maddening what passes for usable in this space.
@nathansmith @HRBlock Ah, financial services. Uniquely positioned between "customer oriented" and "regulated to death." Hence the UX. :\
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@DaveHogue I don’t think “government regulated” must be mutually exclusive to “good UX.” I think it’s just complacence… “Good enough,” etc. -
@nathansmith I also think that the people reviewing the product are much more likely to be lawyers than anything. Fears holds back design. -
@DaveHogue That I agree with. When I was working at HP Cloud, entire organization felt crippled by fear… of Amazon, gov’t regulators, etc.
End of conversation
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