@DaveHogue well we shouldn’t be asking what they want. We should be observing their behavior, no?
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@amy_lew Exactly, but it is EASIER to ask than to observe and infer. Focus groups vs. contextual inquiry, for example.
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@DaveHogue Human Centered Design isn't asking people what they need. We determine what they need. -
@nickmyer5 True, it /should/ not be about asking, but asking is easy - observing, inferring, and understanding are hard.
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