90 minutes trying to get a refund from @amazon support for 34 light fixtures they didn’t ship to me.
10 minutes with @AmericanExpress Platinum customer service to do a chargeback.
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I always start with a stop payment on the credit card - that provides motivation for the retailer to respond. :)
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The best part is that they marked it as “delivered” in the app, but when I called customer service they told me it hadn’t even been shipped yet.
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Sounds like there are no wires connecting those systems...
7:26 AM - 7 Aug 2018
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