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DaveHogue's profile
⚜️ Dave Hogue ⚜️
⚜️ Dave Hogue ⚜️
 ⚜️ Dave Hogue  ⚜️
@DaveHogue

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 ⚜️ Dave Hogue  ⚜️

@DaveHogue

Trivia-filled, Design Lead at Google, Psychologist, Speaker, Teacher, Author, Motorcyclist, Traveler, Laughs a lot, Opinions are all and always mine.

San Francisco CA USA
Joined January 2009

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    1.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15

       ⚜️ Dave Hogue  ⚜️ Retweeted Ha Phan

      Something else I brought to UX design as a psychologist: Every interaction is an instance of informed consent. Do they know what will happen next? Is it what they want or need? The subsequent steps, outcomes, options? How to undo, change, exit? Do they accept, agree, consent?https://twitter.com/hpdailyrant/status/1007634487054819328 …

       ⚜️ Dave Hogue  ⚜️ added,

      Ha Phan @hpdailyrant
      I love how my friend (who is not a UX pro) explains #darkUX to another person. pic.twitter.com/quNrE6NFYY
      5 replies 12 retweets 34 likes
    2. Jessica Speigel‏ @jessicaspeigel Jun 16
      Replying to @DaveHogue

      YES. I was actually just talking to a colleague the other day about using the concept of consent to frame UX decisions. Our conversation was around taking control away from the user or trying to anticipate their needs, but I love how you've applied the idea to all interactions.

      1 reply 0 retweets 0 likes
    3.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 16
      Replying to @jessicaspeigel

      The tendency is to assume that because people have interacted with something that they have provided consent, but that's backwards. We should be asking if they know, understand, and predict well enough to consent BEFORE interacting. 1/

      1 reply 0 retweets 0 likes
       ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 16
      Replying to @DaveHogue @jessicaspeigel

      Most users understand in retrospect - after they have seen the outcomes of their interaction. User regret (and frustration and anger) are signs that they didn't really know the consequences of their interactions and the product purpose and intent. 2/

      9:35 AM - 16 Jun 2018
      1 reply 0 retweets 0 likes
        1. New conversation
        2.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 16
          Replying to @DaveHogue @jessicaspeigel

          Implied consent is even more challenging when consequences come much later, long after the interaction and after the associations among interaction, moment, context, and product have been forgotten. Things done today blow up years later, so was implied consent sufficient? 3/

          3 replies 0 retweets 0 likes
        3. Jessica Speigel‏ @jessicaspeigel Jun 16
          Replying to @DaveHogue

          Definitely! The obvious implication is for financial services, but social sharing probably has more of an effect. Apps that share your activity on Facebook... The user passively gave permission. And that's usually just slightly embarrassing rather than damaging /1

          0 replies 0 retweets 0 likes
        4. End of conversation

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