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DaveHogue's profile
⚜️ Dave Hogue ⚜️
⚜️ Dave Hogue ⚜️
 ⚜️ Dave Hogue  ⚜️
@DaveHogue

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 ⚜️ Dave Hogue  ⚜️

@DaveHogue

Trivia-filled, Design Lead at Google, Psychologist, Speaker, Teacher, Author, Motorcyclist, Traveler, Laughs a lot, Opinions are all and always mine.

San Francisco CA USA
Joined January 2009

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     ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15

     ⚜️ Dave Hogue  ⚜️ Retweeted Ha Phan

    Something else I brought to UX design as a psychologist: Every interaction is an instance of informed consent. Do they know what will happen next? Is it what they want or need? The subsequent steps, outcomes, options? How to undo, change, exit? Do they accept, agree, consent?https://twitter.com/hpdailyrant/status/1007634487054819328 …

     ⚜️ Dave Hogue  ⚜️ added,

    Ha Phan @hpdailyrant
    I love how my friend (who is not a UX pro) explains #darkUX to another person. pic.twitter.com/quNrE6NFYY
    7:59 AM - 15 Jun 2018
    • 12 Retweets
    • 34 Likes
    • Raghav Agrawal Kashif Jessica Speigel Mike Standish Ryan Burton Rizki Rahmat Ridha sheryl cababa Maurice ElHISSa FrankGHOUL BOoOoOolinsky
    5 replies 12 retweets 34 likes
      1. New conversation
      2. Ha Phan‏ @hpdailyrant Jun 15
        Replying to @DaveHogue

        I love that. Because interaction is a form of dialog, a push and pull. So in a dialog you can intend to inform or mislead.

        1 reply 0 retweets 1 like
      3.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15
        Replying to @hpdailyrant

        I also think that there is active (overt, detectable) and passive (covert, subtle) misleading. Design can actively mislead or passively confuse or misdirect through obfuscation. Both are malicious, but they are not perceived as equally so.

        2 replies 0 retweets 0 likes
      4. Ha Phan‏ @hpdailyrant Jun 15
        Replying to @DaveHogue

        The passive covert thing now occurs in a lot of just-in-time bite sized interactions that are fed through algorithms. It’s about moving the needle a tiny bit.

        1 reply 0 retweets 0 likes
      5.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15
        Replying to @hpdailyrant

        A challenge in designing for AI and ML systems is that we no longer know the paths to outcomes or even what the outcomes might be. We're not designing for goals - we have to learn how to design for systems of potential conditions and contingencies. 1/

        2 replies 1 retweet 1 like
      6.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15
        Replying to @DaveHogue @hpdailyrant

        All these little unclear, vague, ambiguous, obfuscated moments are algorithmically created or selected and assembled dynamically into sequences of ephemeral experiences, any one of which may be innocuous, but which are collectively malicious. How do we design to avoid that? 2/

        0 replies 1 retweet 1 like
      7. End of conversation
      1. New conversation
      2. Jessica Speigel‏ @jessicaspeigel Jun 16
        Replying to @DaveHogue

        YES. I was actually just talking to a colleague the other day about using the concept of consent to frame UX decisions. Our conversation was around taking control away from the user or trying to anticipate their needs, but I love how you've applied the idea to all interactions.

        1 reply 0 retweets 0 likes
      3.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 16
        Replying to @jessicaspeigel

        The tendency is to assume that because people have interacted with something that they have provided consent, but that's backwards. We should be asking if they know, understand, and predict well enough to consent BEFORE interacting. 1/

        1 reply 0 retweets 0 likes
      4.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 16
        Replying to @DaveHogue @jessicaspeigel

        Most users understand in retrospect - after they have seen the outcomes of their interaction. User regret (and frustration and anger) are signs that they didn't really know the consequences of their interactions and the product purpose and intent. 2/

        1 reply 0 retweets 0 likes
      5.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 16
        Replying to @DaveHogue @jessicaspeigel

        Implied consent is even more challenging when consequences come much later, long after the interaction and after the associations among interaction, moment, context, and product have been forgotten. Things done today blow up years later, so was implied consent sufficient? 3/

        3 replies 0 retweets 0 likes
      6. Jessica Speigel‏ @jessicaspeigel Jun 16
        Replying to @DaveHogue

        Definitely! The obvious implication is for financial services, but social sharing probably has more of an effect. Apps that share your activity on Facebook... The user passively gave permission. And that's usually just slightly embarrassing rather than damaging /1

        0 replies 0 retweets 0 likes
      7. End of conversation
      1. New conversation
      2. Anders Grønne‏ @AGroenne Jun 15
        Replying to @DaveHogue @usabilitycounts

        I’ve been a UXD for 6 years. I’m still baffled at how little we discuss perception and cognition.

        1 reply 0 retweets 0 likes
      3.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15
        Replying to @AGroenne @usabilitycounts

        I get to discuss it every day. Then again, I'm nearly always the one bringing it up... ;)

        1 reply 0 retweets 1 like
      4. Anders Grønne‏ @AGroenne Jun 15
        Replying to @DaveHogue @usabilitycounts

        I need to get at bringing it up I think. When I do I kill the discussion 🙃

        1 reply 0 retweets 0 likes
      5.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15
        Replying to @AGroenne @usabilitycounts

        My early mistake was to make it sound academic and pedantic, but when I switched to talk about the product and business from that perspective (more like the way we turn research into practical recommendations and strategic guidance), the discussions became more productive.

        1 reply 0 retweets 2 likes
      6. Anders Grønne‏ @AGroenne Jun 15
        Replying to @DaveHogue @usabilitycounts

        I'll keep that in mind, thanks.

        0 replies 0 retweets 0 likes
      7. End of conversation
      1. New conversation
      2. zombie pam  🧟‍♀️‏ @Pamela_Drouin Jun 15
        Replying to @DaveHogue

        is there a better way to map this than process/task diagrams?

        1 reply 0 retweets 0 likes
      3.  ⚜️ Dave Hogue  ⚜️‏ @DaveHogue Jun 15
        Replying to @Pamela_Drouin

        I don't diagram it. I ask it. I DO it. Over, and over, and over, and over... Always. It has to be part of how you think, not a step in a process.

        0 replies 0 retweets 1 like
      4. End of conversation
      1. Tim Harrison‏ @bigstupidfun Jun 15
        Replying to @DaveHogue

        This is the first time I've heard of #DarkUX as a concept, but it sure does crystallize a lot of garbage interactions and shady web interactions I've experienced.

        0 replies 0 retweets 0 likes
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